Privacy Policy

1. Introduction

Bright Brook English Language Courses ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to information we collect:

• On this website (bright-brook.com)
• In email, text, and other electronic messages between you and this website
• When you interact with our advertising and applications on third-party websites and services

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information, such as:

• Name and contact information (email address, phone number, postal address)
• Demographic information (age, gender, nationality)
• Educational background and English proficiency level
• Payment information (processed securely through third-party payment processors)
• Communication preferences

2.2 Usage Information

We automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website
• Device information

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our educational services
• Processing enrollments and managing your account
• Communicating with you about courses, schedules, and updates
• Sending newsletters and marketing communications (with your consent)
• Responding to your comments, questions, and customer service requests
• Improving our website and services
• Monitoring and analysing usage and trends
• Complying with legal obligations

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), our legal basis for processing your personal data includes:

• Contract: Processing necessary for the performance of a contract with you
• Consent: You have given clear consent for us to process your personal data
• Legitimate interests: Processing necessary for our legitimate business interests
• Legal obligation: Processing necessary to comply with the law

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Trusted third parties who assist us in operating our website and conducting business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or asset sale
• Consent: With your explicit consent

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Types of cookies we use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver personalised advertisements

You can control cookie preferences through our cookie consent banner or your browser settings.

7. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request restriction of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to our processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against:

• Unauthorised access
• Alteration, disclosure, or destruction
• Accidental loss

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymise it.

10. International Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: